mHealth
mHealth
Demonstrated a novel, intuitive, and secure mobile solution enabling direct doctor–patient engagement with real-time data sharing and monitoring.
Role
Product Design, Product Strategy
Objective
Showcase a next-gen mobile platform for secure, real-time doctor–patient interaction.
Background
The COVID-19 pandemic exposed critical gaps in healthcare access and delivery. In response, we envisioned a modern mobile health (mHealth) solution to connect patients and providers remotely—safely, reliably, and intuitively.
Our goal: create an experience that preserved the intimacy of one-on-one care while introducing scalable tools for monitoring, communication, and integration with the broader healthcare ecosystem.
Goals
Enable secure, real-time doctor–patient engagement
Provide instant access to medical records
Support remote patient monitoring with live data streams
Integrate scheduling, insurance, pharmacy, and follow-up services
Our Approach
Structured, Flexible, Outcome-Driven
While presented in six steps, our process is adaptive and iterative. Grounded in Agile principles, it brings together cross-functional teams from the start—promoting shared insight, continuous feedback, and rapid evolution from concept to outcome.
1. Discover
We envisioned a mobile-first healthcare experience that prioritized ease of use, safety, and patient empowerment. Through market analysis, stakeholder interviews, and user research, we uncovered key friction points and areas for innovation.
Key Areas of Focus:
Understand patient and provider needs
Explore the broader mHealth landscape
Evaluate existing telehealth platforms and identify gaps
Map real-world interaction flows—access, appointments, follow-ups
One-to-One Engagement Goals:
Recreate the intimacy of in-person visits via mobile
Enable proactive care through remote monitoring
Improve convenience and access for under-served populations
Empower users with self-help and health management tools
User Needs
Expressing the users’ goals, values and aspirations will drive design thinking for the solution. These are the most important things people need from this product to accomplish their tasks.
2. Strategize
With a clear view of the landscape, we synthesized our research into actionable insights. We defined the critical challenges—security, usability, integration—and developed a vision for a solution that seamlessly connects patient, provider, and system infrastructure.
Highlights:
Aligned product goals with user needs and market opportunities
Prioritized features based on impact, feasibility, and urgency
Incorporated HIPAA and records security compliance from the outset
Designed process flows covering appointment booking, interaction, prescriptions, and follow-up care
3. Ideate
We explored a wide range of potential solutions through collaborative concepting and rapid prototyping. Low-fidelity wire-frames allowed us to iterate quickly and evaluate multiple design directions for core screens and workflows.
Key Activities:
Generated and tested multiple layouts per feature set
Developed wire-frames for both patient and provider views
Combined best elements into cohesive flows for usability validation
4. Evaluate
With foundational designs in place, we began building out responsive pages—layering in branding, imagery, and visual hierarchy. The experience was refined to support usability, accessibility, and visual cohesion across all touch-points.
Design Elements:
Incorporated the client’s branding guidelines
Applied consistent design language to components
Developed screens that could be directly transferred to dev tools
Ensured full responsiveness across device types
5. Interpret
We created high-fidelity clickable prototypes to simulate the full experience and gather feedback from users and stakeholders. Usability testing identified critical adjustments before moving to development.
Prototype Testing:
Simulated primary task flows (e.g., appointment setup, video call, data view)
Collected direct user input on usability and interaction
Refined layouts, interactions, and terminology for clarity
Try clicking* through our design prototype below:
Patient Mobile Device Physician Mobile Device
* To use the Figma prototype, click anywhere on either image above. Action areas are highlighted on the click. Click within an action area to move through the prototype links. The prototype allows us to simulate the user experience early in the development process.
6. Define
Our final phase synthesized all insights into a blueprint ready for implementation. Detailed designs, user journeys, and component specs were handed off to development for realization.
Ongoing Iteration:
Collected feedback post-launch to guide enhancements
Identified new feature opportunities for future versions
Created a backlog and grooming process for roadmap planning
Results & Takeaways
Lessons Learned
Start with a strong strategic plan to manage scope and timeline
Focus on core MVP functionality—enhance through successive iterations
Keep users in the loop—testing doesn’t stop at launch
Involve engineering early to reduce friction and rework
Don’t reinvent the wheel—integrate existing solutions where possible
Achievements
Delivered end-to-end solution concept and design
Enabled:
Real-time patient monitoring, alerts, and analytics
Secure one-to-one video communication
Health record sharing and appointment scheduling
Insurance, prescription, and pharmacy integration
Built interactive prototypes to demonstrate and validate the vision